Support Services
As an open source database solution, PostgreSQL offers a cost-sensitive and powerful alternative to established database solutions such as Oracle and SQL Server. However, in order to be a fully-fledged alternative for your business use, you need comprehensive enterprise support and individually bookable consulting services
default
The basic option to enable basic security
Per
The professional solution, tailor-made for medium-sized customers
Enterprise
The highly scalable solution, developed specifically for the requirements of business-critical applications
Individually
The individual consulting package for needs-oriented professional support
| Services | default | professional | Enterprise |
|---|---|---|---|
| Bug Fixes for PostgreSQL | yes | yes | yes |
| Supported PostgreSQL versions | 7 years | 7 years | unlimited (no outphasing) |
| Ticket system | no | yes | yes |
| Number of Tickets | to be agreed on | to be agreed on | to be agreed on |
| Support for emergency restore | no | yes | yes |
| PostgreSQL in Docker | yes | yes | yes |
| Remote login | no | no | yes |
| Slow query tuning | no | no | yes * |
| Default response time | 1 hour | 45 mins | 30 min |
| Support times | 8x5 | 8x5 | 24x7 |
For further and detailed information, please contact us without obligation.
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